How many of you know and understand the real understanding of BPO in Mauritius. S0 many call it a real IT and some call it a ITO and some call it a call centre. Well we all mix up the issues in Mauritius (Business Process Outsourcing) is a part of flourishing business in Mauritius – “I would rather say It was one of the Flourishing”, but we could see lot more are coming to decline, If not they will surely come to an end very soon.
We have simply wrote some small info related to BPO (Business Process Outsourcing) and CC (Call Center) info before we progress further.
A Business Process Outsourcing (BPO) organisation is responsible for performing a process or a part of a process of another business organisation; outsourcing is done to save on costs or gain in productivity.
A call center performs that part of a client’s business which involves handling telephone calls. A call center, for example, might handle customer complaints coming in over a telephone.
They are surely not the same at all, but for most of the crowd in Mauritius this is a complete IT profession, which is mere wrong to assume. So lets clear our minds and move on with it.
So Lets talk about the BPO sector “BUSINESS PROCESS OUTSOURCING” sector in mauritius. Well as you all know now ASIA is having too much of AGGRO (Tend to attrack more profiles) from abroad is catching up with slash down of prices and economy.
These days we’ve been told by many sources many firms have shifted their BPO works to most parts of ASIA and even suburbs of African region. The main factor is that Mauritius proclaiming that its got STATE OR ART solutions and support – “Practically does nothing” as a value added to the clients, end of day everyone wants to make money. So what is it Mauritius is offering to the Clientele…. Here you need to think twice or even thrice or if you get blocked stop thinking….
Talking about the Call Centre Business, thats surely seeing the decline as in Mauritius “we have lot of known bad issues related to the TELECOMMUNICATION”. We might be doing branding about Mauritius and proclaiming that its the best destination in the world. But the fact would remain the fact, Is it a good DESTINATION to stay as HOME……